Privacy Policy
Last updated: January 2026
1. Introduction
SOFTSYS PTY LTD (ABN 64 663 472 759), trading as Enhanced Software Systems, operates Grade My Child ("we", "us", "our"). We are committed to protecting the privacy of our users, particularly children.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our AI tutoring platform at tutor.agentsform.ai.
2. Information We Collect
Account Information
- Parent/guardian email address and password
- Child profile names and year levels
- Subscription and payment information (processed by Stripe)
Usage Information
- Learning progress and quiz results
- Questions asked to the AI tutor
- Time spent on the platform
- Device and browser information
3. How We Use Your Information
We use your information to:
- Provide personalised learning experiences
- Track and report learning progress to parents
- Improve our AI tutoring algorithms
- Process payments and manage subscriptions
- Send important service updates
- Provide customer support
4. Children's Privacy
We take children's privacy seriously. We do not:
- Collect personal information directly from children without parental consent
- Share children's data with third parties for marketing
- Display targeted advertising to children
- Allow children to publicly share personal information
Parents can review, modify, or delete their children's information at any time through their account dashboard.
5. Data Sharing
We do not sell your personal information. We may share data with:
- Stripe: For secure payment processing
- AWS: For hosting and data storage
- AI providers: To power tutoring features (data is anonymised)
- Legal authorities: When required by law
6. Data Security
We implement industry-standard security measures including:
- Encryption of data in transit and at rest
- Secure authentication with AWS Cognito
- Regular security audits and updates
- Access controls and monitoring
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Upon account deletion, we will delete your personal information within 30 days, except where retention is required by law.
8. Your Rights
Under Australian Privacy Principles, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Opt out of marketing communications
- Lodge a complaint with the OAIC
9. Cookies
We use essential cookies for authentication and session management. We do not use tracking cookies for advertising purposes.
10. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes via email or through the platform.
11. Contact Us
For privacy-related inquiries or to exercise your rights: